Refund policy

At Urvaa, we take immense pride in the craftsmanship and quality of our handcrafted apparel. Since each piece involves artisanal detailing, we request you to go through our return and exchange guidelines below:

• Return & Exchange Window: We offer an exchange or return policy within 7 days of delivery. Requests made after 7 days will not be accepted.

• Eligibility Criteria:

  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • An original receipt or proof of purchase is required.

• Damaged or Incorrect Items: In the rare case that you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery at support@urvaa.in with unboxing photos/videos and order details. We will arrange a replacement or full refund promptly.

• Non-Returnable Items: Custom-altered garments, items on clearance/final sale, and gift cards are not eligible for return or exchange.

• Refund Process: Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days.