Privacy policy

At Urvaa (urvaa.in), accessible from our website, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal information that is collected and recorded by Urvaa and how we use it.

1. Information We Collect

When you visit or make a purchase from urvaa.in, we collect certain information necessary to fulfill your order and optimize your shopping experience:

Personal Information: Name, billing address, shipping address, email address, and contact phone number provided during checkout or account creation.
Payment Information: Payment details collected securely via authorized, encrypted third-party payment gateways (Razorpay, Cashfree, UPI, cards). Urvaa does not store complete credit card or debit card numbers on its servers.
Device & Usage Data: IP address, browser type, device information, operating system, and on-site interaction data collected automatically via cookies to improve site performance.

2. How We Use Your Information

We use the collected information to:

Process, fulfill, and ship your orders.
Send automated order confirmations, dispatch updates, and delivery tracking notifications.
Communicate regarding customer support requests, refunds, or exchanges.
Prevent fraudulent transactions and safeguard account security.
Share occasional updates about new collections, sales, or artisanal arrivals (only if you have opted in; you can unsubscribe anytime).

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to outside parties. We only share necessary data with trusted third-party service providers to execute core services:

Logistics & Delivery Partners: To deliver your parcels to your specified address.
Payment Processors: To process safe and secure online transactions.
Analytics Providers: To understand web traffic and enhance user navigation.

All third-party partners are required to maintain strict data confidentiality in accordance with applicable privacy laws.

4. Cookies & Tracking Technologies

urvaa.in uses cookies to preserve your cart items, remember your browsing preferences, and provide a seamless checkout flow. You can adjust your browser settings to decline cookies; however, some sections of the store may not function optimally.

5. Data Security

We implement standard industry encryption (SSL/TLS protocols) and security measures to protect personal details against unauthorized access, modification, or exposure.

6. Your Rights

You have the right to access, review, update, or request the deletion of the personal data we hold about you. To update your details or request data deletion, please contact our support team.